Shipping & Delivery Policy
Orders can be delayed due to current lockdown and COVID Situation. Rest assured we are going to deliver your products at the earliest.
The standard ground mail service is shipped via Fedex/BlueDart/Xpressbess /Ecom/IndiaPost. We try to dispatch all our orders within 24-48 hours in normal BAU days. Please be advised that shipments are not sent out on Sundays, or any Holidays. We do not guarantee arrival dates or times and it is dependent on the courier partner and location.
- The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
- Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.
- The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
- If you are ordering our products from a Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.
- Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.
- To ensure the safety and hygiene of all our customers, there might be delays in product dispatches & deliveries owing to constraints on logistics due to COVID-19. In these instances, unfortunately, we would not be able to commit to dispatch or delivery timelines and request you to bear with us.
- Cash on Delivery (COD) option is available for all products subjected to availability, promotions and offers.
- We take extensive precautions on the safety of the products and its packaging while dispatching it. We pack our products in boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
- If the shipment is tampered or damaged, please do not accept it.
- Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.
- If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call or email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.
- For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.
- In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your account or as Vokin Biotech Points.
- We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
- We reserve the right to pause deliveries to any part of the country at any time if so warranted.
- Products with a date of expiration of below 3 months would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 3 months.
- Resellers are not eligible for Pro Points & Offers.